An Operations Review entails a thorough review of your operations from soup to nuts including, but not limited to, marketing, management, staffing, financial, and clinical, products, technology and service among other functions.
An Operations Review is designed to uncover hidden issues, answer strategic and operational questions, find out what's going well and what's wrong with your center and in general, provides a valuable and objective, external and independent assessment of your operation.
Some of the questions an Operations Review can answer are: Is your business operating efficiently? Are you really making money on your retail product sales? Are your margins in line with the industry? Is your menu of services on par with the industry? Is your pricing competitive? Are your leads being managed efficiently and effectively?
Our beautiful forever Executive Consultant can do a one or two day Operations Review, depending upon the size of your practice including but not limited to:
- Evaluation of the physical location and site
- Meetings with physician, management and key personnel
- General staff evaluation
- Mystery shopping
- Assessment of marketing plan, media plan and marketing strategies
- Review of project documentation and plans
- Review of services offered
- Database analysis
- Assessment of lead management system and process
- Conversion rates
- Product line evaluation
- Assessment of business model
- Analysis of revenue model
- Profit & Loss Analysis (review of financial statements)
- Development of preliminary project time-line
- SWOT Analysis
- Basic market assessment
- Identification of Critical Success Factors
- Delineation of goals and objectives
- Strategic financial analysis and cost structure assessment
- Industry/market update
- Evaluation of other aspects of the project
- Development of a wish list and priorities
Following our Operations Review, our Executive Consultant will provide you with a report including recommendations and implementation suggestions.