Ken is a pragmatic visionary retail business leader bringing experience in both department and specialty store channels. He has 30 years of extensive experience in buying, operations, merchandising, luxury market, skincare expertise, spa, multi-store management, and problem solving. He has expertise in men’s accessories, women’s apparel, home furnishings, and cosmetics. Ken brings strong growth vision and pragmatic sensibilities to building brands, stores, locations, and individual businesses. With an extensive background with the leading prestige US manufacturer of Cosmetics, The Estee Lauder Companies, he successfully grew the Origins business from an 18 store location to a national chain of 138 US retail locations. This included sourcing locations, negotiating costs and building out stores, planning, merchandising, and executing successful openings, driving existing store growth, and creating man power expansion plans and development of staff and forward leaders.
Ken was selected by William Lauder, CEO to start and lead a new retail store division for The Estee Lauder Companies to streamline the back office operations, operations education, finance, store construction, site selection, and policy and procedures for Aveda, MAC, Origins, Estee Lauder, Clinique, and The Cosmetic Company Stores retail stores.
Ken brings extensive luxury client driven experience that is focused on service, consumers, and satisfaction. Customer and employee service has been an invaluable key to understanding the consumer and building successful teams, business, and loyalty. Steeped in a service environment from the onset of his career, he flourished in the understanding that service is the unique ability to create relationships, develop points of difference, and engage customers in their shopping experience.
The ability to be a strategic visionary, hands on entrepreneur, and a professional with meticulous attention to detail are some of the components that drive Ken in the 360 degree retail experience. Ken believes strongly in service-focused selling and the ability to listen, make a difference, and accomplish projects in an innovative, creative, and executable manner.
Ken has added to his experience working with physicians, medical spas, and manufacturers to bring his retail, service focused expertise into the world of aesthetics. He brings an ability to view the business from the consumer’s standpoint and to help maximize return on the investment in product, people, and service. Recently, he has been working with start-up concepts and with several practices on retail plans, expansion, and re-organization to successfully grow key profit centers.